Job Details

Service Desk Administrator

  2020-03-31     Arteza     North Miami Beach,FL  
Description:

About Arteza:


Arteza is revolutionizing the art supply industry as one of the fastest-growing brands and e-commerce retailers in the country. We offer a convenient way to shop for art supplies coupled with a highly innovative product offering. Headquartered next to the beaches of Miami, we are quickly expanding the team. If you are interested in working in a fast-paced, start-up environment with highly motivated entrepreneurs, this is the place for you.


Our opportunity:

Arteza is seeking a motivated, goal-oriented, results-driven Site Support Technician to join our exciting start-up in North Miami, FL. Our team is growing and if you are passionate about e-commerce and career growth, an opportunity at Arteza may be a great match! Being in a startup environment, you will work side by side with intelligent, passionate, highly motivated entrepreneurs. We're looking for someone who has personality, passion, excitement and a drive to succeed!


Responsibilities:

  • Maintain accurate and complete data for all hardware and software assets by Arteza. Including providing reports, identifying improvement opportunities, and collaborating with various teams to implement process enhancements
  • Provide reports on hardware and software data accuracy including reports on asset deployment, reclamation, and data accuracy
  • Assist with enforcing current state processes and policies
  • Utilize asset data to assist with purchasing strategies and larger software/maintenance renewals
  • Manage the computer refresh program by identifying needs, coordinating purchases
  • Act as the liaison between IT and Procurement; reviewing and ensuring that all IT procurement requests are purchasing the from the approved catalog of items, all approvals are received where required, and providing timely updates to the customer
  • Establish software compliance positions for our top products/vendors. Including collecting entitlements, installs, reclamations, and maintaining compliance positions

Requirements:

  • Minimum of three years experience working as IT
  • Operational experience performing asset data audits and data reconciliation
  • Competency in creating and reviewing IT processes, policies, and reports
  • Strong documentation skills and attention to detail
  • Effective prioritization skills and the ability to execute tasks in a high-pressure environment
  • E-commerce experience and startup experience is a plus


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